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Uber Bill HB 1389 Florida examined

UBER’s HB 1389 IS BIASED AND flawed:


Florida State senate’s new bill HB 1389 is filled with flaws and does not address public safety, public interests, and is aimed in advancing interests of venture funded Uber that wants to operate on their own terms. So I will begin by brief introduction of the bill, examining the bill and question some issues that require questioning and cross examination.

First the bill wants to void county government  control (taxi  and limousine Commissions, and take on the role of county governments. In another words, the state creates, amends, modifies, and enforces all  rules as they see fit for each and every county within state of Florida for the Limousine industry. This no similar as if the  federal government marched in and took control of state motor vehicle department and decide to make ONE Universal set of motor vehicular rule for all states- and even tell you that the federal government is responsible for all audits and enforcements. This is exactly what the state senate of Florida wants to do.

My first question is that do residents of Miami desire the same rules for their transportation as ones who reside in Orange County? My next question can the state government micro manage and handle consumer complaints for every county within the state of Florida? Now let us further examine the vaguely written bill.

The bill cites that limousines should be made on a pre-arrangement without specifying how far in advance shall reservation be made. The prearrangment rules were made to separate taxis from limousines, because shady operators wore limo outfit while operating a  taxis without paying for taxi permits and registering and licensing of a taxicab. Most counties taxi and livery commissions have  made prearrangemt rules 30minutes to an hour, and set minimum fares to resolve these conflicts. So what is a an advance reservation time? Bill 1389 being vaguely written seem to a disadvantage for legitimate taxi transportation companies and be in support of Uber which has been offering on demand transportation with 2minute eta, 8 minute eta’s.


In addiition, Bill 1389 fails to protect consumers from overcharges and abuses of price gouging, whereas the county commissions have set strict and clear language about overcharges. The bill vaguely writes about fare calculations to be on basis of distance and time and flat rates where necessary. The bill does not outline  devices are to be used for chauffeured cars. County commissions clearly did not allow metering instruments in chauffeured limousines to separate conflicts of interest.

The bill being vaguely written seems more intentional and in best interest of Uber.

Uber fares are being measured similar to taxis metering, and has undercut taxi rates on the UberX service. In addition, Uber has been abusing customers by price gouging them at busier times.

So the Florida Senate  needs to clarify the advance time to make a reservation just as the county taxi commissions have done. In addition, they shall set fare minimums and establish a clear policy on price gouging and overcharges. Does the state intend on a universal one size fits all minimum reservation time for all?

The bill then goes onto states that all vehicles shall be no older than ten years in service. Well this seems to be more of a taxi service, because anyone who is operating a car that old can compete with taxis.

The bill goes onto minimizing the liability insurance requirements, and replace a commercial for hire vehicle policy to a personal auto liability coverages and driver/owner of car may purchase supplemental umbrella insurance policy. Again, these rules do not mirror chauffeured luxury limousine industry. Rather it is pretty much more of a taxi disguised in a limo outfit.

This is exactly why Uber wants deregulation at state level so they can operate private driver owned cars on UberX, These private cars on UberX do not have to pay for permits, commercial for hire vehicle insuarnce policies, drug tests, and all the other costs that associated with for hire vehicle. Given them having these advantages, they can undercut taxis and operate outside rules and regulations. With taxis becoming almost extinct, then UBER can price gouge when hey want, how they want and whenever they want.

Will consumers file price gouging, driver and ompany complaints with state? Can state handle every counties needs in a timely manner as the county taxi and limo commissions do? Does the one size fits all work for all Florida? Bill 1389 should not be ratifies because it is written poorly and does not work in best interest of public, laborers, and industry.

Uber has always claimed that the industry in anti technology and does not want competition. Well why did Uber sabotage another mobile car service ordering app in November 2013 in New York by ordering cars and then canceling rides?

New Jersey Uber Driver Says He Gets ‘Short-Changed In Virtually Every Way Possible’

New Jersey Changed In Virtually Every Way Possible’


N.J., resident David Fagin tells us that much of this progress may be coming at the expense of Uber’s drivers, particularly in Northern Jersey, where it borders New York City. Due to New York City’s requirement for those providing for hire services to be licensed in accordance with NYC licensing  Taxi regulations has led to an excess of unlicensed for hire drivers and unlicensed for hire vehicles in New Jersey  — and  saturating unlicensed unregulated driver in New Jersey than the Big Apple.

Fagin says, works against Jersey Uber drivers, especially if they have to ferry passengers into New York. They’re banned from picking up fares on the way back and can get their vehicles impounded by New York City Taxi & Limousine Commission for operating unlicensed for hire vehicle and unlicensed for hire driver — and so to lose valuable driving time while stuck in traffic at the Hudson river crossings. “To drive for Uber in New Jersey is to be short-changed in virtually every way possible by an unfair and under-developed system in immediate need of revisions,” he says.  New York City TLC should allow us to pickup passengers in New York City to transport them back to New Jersey.

His comments were similar to many we’ve heard from other Uber drivers.  the folks on UberX, the cheapest of Uber’s services. Professional drivers trying to earn a full-time living have grumbled that the money is not as good as licensed  taxi cabs and licensed  livery cab service.

Josh Mohrer, general manager for Uber NY//NJ, declined to address Fagin’s claims specifically. He gave us this statement:

Since launching in November, drivers have been flocking to uberX in NJ as a flexible and lucrative way to make income without having taxi and livery insurance and plates. In the weeks and months ahead, we will continue to deliver that option to even more NJ riders and drivers – expanding the service throughout the state.

Who is Mathew W. Daus?

Who is Mathew Daus?

Mathew Daus is a friend of the transportation industry who also served as a Commissioner of the New York Taxi & Limousine Commission. Many within industry and the New York Taxi and livery market found that he served as a competent commissioner who heard the voice of the industry and made rules and regulations equitably to serve public and industry.

Matthew W. Daus

Matthew W. Daus’ practice focuses on transportation law, counseling clients on a broad range of matters including regulatory compliance, strategic planning, procurement, litigation, administrative law and public policy. Within this area Mr. Daus coordinates representation on a wide array of legal needs and services representing ground transportation and related businesses. Mr. Daus also practices in the area of employment law, advising employers concerning the hiring and discharge of employees, employment discrimination laws and general personnel and policy matters.

Before joining Windels Marx to lead its Transportation practice, Mr. Daus served as Commissioner and Chairman of the New York City Taxi and Limousine Commission (“TLC”) for eight and one half years, appointed by Mayors Giuliani, Bloomberg and the New York City Council. Prior to his tenure as the TLC’s longest serving Chief Executive Officer, Mr. Daus served as General Counsel to the Commission and Deputy Commissioner for Legal Affairs since 1998, and before that, as Special Counsel to the TLC Chair – supervising over 75 lawyers and Administrative Law Judges. Mr. Daus also served as General Counsel to the New York City Community Development Agency (now the Department of Youth and Community Development), Special Counsel to the New York City Trade Waste Commission (now the Business Integrity Commission), and as a Prosecutor for the New York City Commission on Human Rights.

In 2010, Mayor Bloomberg and the New York City Council appointed Mr. Daus as a Commissioner of the New York City Civil Service Commission, an independent quasi-judicial agency that hears and decides employee candidate, disciplinary, and involuntary medical leave appeals under the New York State Civil Service Law. Additionally, the President of the New York State Bar Association appointed Mr. Daus to serve on its Committee on Civil Rights.

Mr. Daus serves as a Distinguished Lecturer with the City University of New York’s (“CUNY’s”) Transportation Research Center (“UTRC”) at The City College of New York. In addition to lecturing at CUNY on sustainable transportation, transportation policy, and business law. Mr. Daus speaks internationally on a broad range of transportation topics. He also is currently the President of the International Association of Transportation Regulators (“IATR”).

Mr. Daus is a member of several non-profit boards serving as President of Community Understanding for Racial and Ethnic Equality (“CURE”), as Co-Chairman of the Brooklyn Economic Development Corporation and board member of Big Apple Greeter and the 2011 World Police and Fire Games. He also served for over eight years on the Board of NYC & Co. (the City’s tourism, marketing, convention and visitors bureau) and for several years on the Board of Brooklyn Dreams Charter School.

Setting a driver standard for your corporate Car service, Limousine service, Van service and Corporate transportation service.

Setting a driver standard for your corporate Car service, Limousine service, Van service and Corporate transportation service.

I’ll know the applicant when I see him!
Statements like this were fine just 50 years ago, but the process of hiring his changed more than a little. You must ensure that you get what you want, and only what you want, and only when you hire new employees.

The job description is essential for each and every position in your company.  It doesn’t have to be elaborate, but it should list the essential duties of the job. An essential duty is a job task that cannot be shared, given to someone else to do, or eliminated from the work. For example, a professional limousine chauffeur must ” get out of the car and opened the passenger door” or “carry client baggage up to 500 feet”. These essential duties and others should be listed in your driver job description.

Prior to hiring, job qualifications must be established. Obviously, the standard you set for your chauffeurs must relate to the chauffeurs job, as the standards will be the basis on which you eliminate poor chauffeur applicants so they must be fair and relate to the work. Avoid the irrelevant conditions as they are inappropriate at probably illegal.

Standards should itemize tasks that the driver must do. If you require a driver to lift and carry heavy baggage, you might set the standard such as must be able to lift carry load and unload a 75 pound suitcase without injury five or more times a day or shift. It might be helpful to state how far the driver is required to carry the bag.

It is also important that you establish safety standards. These might include the elimination of drivers under a certain age, as data show that younger drivers are more often involved in accidents: elimination of careless drivers, those with multiple violations under the driving record: and elimination of drivers with alcohol or drug related motor vehicle violations, as such drivers have demonstrated their inability to recognize risky driving behaviors.

Setting standards before you hire makes it easier for you to more fairly select candidates for employment. By measuring applicants against a predetermined standard, you eliminate bias and sure that the people you do hire will truly be the best available to you.

Uber and Lyft face Scrutiny

By Susan Rose:

Last year when we published our first article on Uber, the media (outside our industry) was almost unanimously positive about the smartphone app.  Back then I said it was going to take a person or people getting hurt—or worse, killed—to really thrust Uber into the regulators’ crosshairs. Sadly, it did happen, and now Uber is currently facing some serious questions.

My prediction came true simply because of the laws of nature. After all, why are taxis and limousines so heavily regulated in the first place? It’s for the same reason that California will require a fifth door on a limousine—passenger safety was called into question. Fight it, and you run the risk of excoriation from a safety-sensitive public. Uber is starting to feel some of that pressure for the first time.

It’s probably become part of your conversation as well. Just to be clear, Uber offers several levels of service: Black, SUV, UberX, and Taxi. Black and SUV are meant to act like upscale taxi services, but are the two that compete most directly with our industry. Uber Taxi and UberX, its lower-cost ridesharing service, are in far fewer cities than the first two, but drivers use their personal vehicles and are less regulated than any of the apps. Other companies like Lyft and Sidecar compete for rideshares as well.

It’s important to note that while Uber may be in the spotlight due to the New Year’s Eve pedestrian death, the majority of the regulators have shifted their attention away from services like Uber Black to ridesharing apps like UberX, Lyft, and Sidecar. While our industry hasn’t let up on the fight, it’s clear that the focus has been redirected to the more contentious, less insured, and woefully unregulated rideshares.

Where Are We Now?

Trevor Johnson, director of The San Francisco Cab Drivers Association probably said it best in The New York Times: “Uber may be the next Amazon, but Amazon doesn’t have the same potential capability to leave a trail of bodies in the street.” Johnson is, of course, referring to the death of 6-year-old Sofia Liu who was hit in a San Francisco crosswalk by Uber “freelancer” Syed Muzaffar on New Year’s Eve. The driver was promptly removed from active service with Uber and the company distanced itself immediately from the case. The problem is, the California Public Utilities Commission created a new category for these apps called “transportation network companies” or TNCs. Uber and others were required to comply within 45 days of the September ruling, which included $1 million insurance policies on drivers, background checks with fingerprinting, and thorough vehicle inspections. Uber is fighting the classification and has vowed to fight any responsibility in the wrongful death lawsuit as well. Sadly, after Liu’s death (and injuries to some family members), it was reported that Muzaffar had a record of reckless driving in Florida. It later was revealed that Uber was lax on conducting background checks, especially through the tougher Live Scan fingerprint checks that are also run through FBI databases for a more thorough and up-to-date record. In January, Uber extended its background check nationwide.

cd-0314-uber-rideshare-lyft-apps-article See a full list of international cities and the latest information here:
Matthew Daus, president of the International Association of Transportation Regulators (IATR) and former head of the NYC Taxi and Limousine Commission, has some theories about where things are heading with Uber. With Google as one of its biggest investors (through Google Ventures), Daus says that it’s all about collecting data, which the massive search engine/all-around technology giant craves. “Google wants the data, while Uber wants to sneak in and deregulate the industry so that it can get its [initial public offering]. Once that happens, they’ll turn around and say, ‘Of course we need regulation.’ That will lead to increased prices.” That would mean driving some out of the industry altogether while possibly devaluing the pricey taxi medallions. (Others speculate that the Uber-Google relationship will lead to a platform for autonomous vehicles, which Google is investing in.)
That IPO could mean big—and I do mean BIG—paper. If you live in or around Silicon Valley, you already know that Uber is the hottest thing going. The investors just keep piling on, so there are high hopes for the company’s upward trajectory. Uber’s most current valuation is $3.5 billion (yes, with a “b”), but there are many who feel that is highly undervalued. Some estimates say Uber could be $100 billion within 5 years. An IPO would keep the cash following.

Big money and flashy, one-percenter names attached to Uber could have bigger consequences than just an endless pool of marketing dollars and expensive lobbyists. This means that regulators and politicians could be having a harder time standing up to the app. When your position relies on donors who have deep pockets, combined with an intense public love for the service, it becomes very difficult to say no. The taxi industry isn’t immune to this type of politicking, but there’s a new game in town and there’s more money than ever at stake. And for the record, we are not suggesting nefarious backroom deals are taking place (like Uber does in the next paragraph), but we’re also not stupid. Money and politics are the oldest friends in the world.

Uber has clearly joined the “if you can’t beat them, join them” club. For example, Uber’s Corey Owens blogged about his experience in Portland last summer in a post called “On Consumers, Competition & Collusion.” The blog read: [L]ast week I testified before the Portland Private-for-Hire Transportation Board of Review, which regulates taxis and limousines in the Rose City. I was asking this official government body to do away with rules that force sedans to wait 60 minutes before picking up the requesting passenger, that explicitly prohibit the use of cost-effective vehicles, and that artificially inflate prices for sedan transportation. I was requesting these changes of a regulatory body made up of taxi companies and their allies. The marriage between government and industry in Portland is hardly the only example. In Dallas, Yellow Taxi’s lawyer worked with city officials to organize a fruitless sting against Uber. In Colorado, Public Utilities Commission staff proposed anti-Uber regulations after a local taxi lobbyist wrote to them pleading for ‘rules changes’ to address the Uber ‘issue.’ In Missouri, the chairman of the Metropolitan St. Louis Taxicab Commission is a lobbyist who walks the halls of state government on behalf of the Commission, which is primarily made up of—you guessed it—taxi companies. This is regulation by the taxi industry for the taxi industry. Consumers’ interests are getting bulldozed by lobbyists, campaign contributions, and cronyism run amok.”

read the entire article at Chauffeur Driven:

Disney Gay Days Orlando- 2014

Since 1991, gay men and lesbians from around the world have converged in and around Walt Disney World in Orlando, Florida for the Disney Gay Days, an entire weekend of exciting events centered around area theme parks and attractions.

Gay Day Orlando attendance has grown considerably, attracting more than 100,000 gay men, lesbians, bisexuals, family and friends since 1998.

This year Gay Days 24th Gay Days Orlando at The Parliament House on Tuesday, June 3rd. Enjoy music, a fashion show, and special performances by Parliament House entertainers and this year’s Miss Gay Days Pageant contestants. General admission tickets are for cash bar. VIP tickets include open bar and food and are available by advance purchase only. All tickets include admission to The Parliament House late night parties that same night.

The 24th Annual Gay Days Orlando is adding an exciting new event on Wednesday, June 4, 2014, the Miss Gay Days Pageant.

Contestants will be vying for the crown, cash prizes, and the opportunity to represent Gay Days®, Inc. at parties and festivals throughout the following year.  Coco Montrese, of RuPaul’s Drag Race and Frank Marino’s Divas Las Vegas fame, will be hosting this phenomenal evening filled with glamour, villainy, sickening performances and the crowning of Miss Gay Days 2014

Presented by Gay Days Orlando at the Doubletree by Hilton Orlando at SeaWorld.  A taste of beer. wines and foods is  another “tasty” evening celebrating the flavors of Central Florida.  Sip your way though fine wines, beers, and spirits and nibble on hors d’ouerves, while enjoying music, a dance floor, and silent auction.

More importantly while attending the Gay Day 2014 in Orlando Florida, drink responsibly and avoid drinking and driving. Make advance reservations for taxi, shuttle, car service or limo while enjoying visit in Orlando Florida.

Kosher Restaurants in Orlando FL,

Does one have to be Jewish in order to try some good Kosher Food? There are no prerequisites to dine out at some Kosher restaurants while visiting Orlando Florida. Anyone who just wants to eat some good clean meal and have a peace of mind try these following Kosher restaurants while visiting in Orlando, Florida.

Lower East Side Restaurant 2.0:

Tel #: 407-465-0565 –

Lower East side came to  Orlando 20 years ago, has served so far, more than 1,085,000 meals, here in the Magic City. Dedicated service for Kosher Traveler and his/hers needs: like Shul, Glatt Kosher food and accommodations (hotels and villas), for groups, families, individuals and conventions.

Parallel to the Dine-in at the restaurant, they have developed a service for the growing demand of the Specialty Food, serving most of the fine Hotels and Five Star Restaurants, all under “one hat”, wearing the “other hat”.



  • Located 8-miles north of Disney World, or a plesant 10-minute drive by car from Blue Heron.
  • R’ Yosef Koniknov
  • 7504 Universal Blvd.
  • Orlando, FL 32819
  • (407) 354-3660
  • Orlando, FL 32836

Orlando Shul & Beit Medrash

  • Located One-Mile from Blue Heron, it is a 20-minute walking distance on Shabbos.
  • Shacharis: Sunday – Friday at 7:30 AM
  • Mincha: 15 min before Shekiha
  • Maariv: One hour after Mincha
  • Shabbos & Chagim/Yom Tov: Please Call 407-238–7755
  • 8550 Palm Parkway
  • Orlando, FL 32836

Jerusalem Kosher Restaurant

  • 366 W Granada Blvd
  • Ormond Beach (Daytona Beach), FL 32174
  • (386) 671-0033
  • Separate Milk/Meat restaurant & Grocery w/ Cholov Yisroel Milk & Cheese.
  • (60 minute drive from Orlando).

Kosher Culinary Orlando

  • Phone: 407-354-1296
  • Address: 7508 Universal Blvd. Orlando, FL 32819
  • Hours of Operation: Sunday to Thursday 2pm – 10pm, Friday 12pm – 5pm, Saturday Closed
  • Located on Universal Blvd, convenient to convention center, attractions and resorts.
  • Kosher Culinary caters to your gastronomic needs with the freshest products.
  • All production is done under Mashgiach supervision. Meats are Glatt Kosher and Chassidishe Shechita, breads are Pas Yisrael


Kosher Traveler Tips:

Traveling to a very popular vacation area is very exciting and fun, but at the same time keeping to Kosher dietary laws make it somewhat challenging. Kosher food is by far the largest challenge. Good News! Kosher food is available and it is easy to find.

Our advice is to call the above establishments and get a good understanding of what you can buy from them.

The Lower East Side Grill is by far the closest to both our resorts and Disney World and pretty much has everything you may need. As a start they sell boxed lunches and dinners which are perfect for all your day trips to parks etc. They have a full size meat restaurant and an on site shul ( Dinner/Mincha & Marriv- sounds great).

Cholov Yisroel milk is also available in Orlando, please ask for availability. On Thursdays and Fridays they sell a full Shabbas take out menu so you don’t have to cook while on vacation. The other restaurants sound great and offer Shabbos food as well as Disney meals.





Orlando Florida Attractions- 40 places to visit

Walt Disney World, Universal Studios and Sea World theme parks attract millions to the Orlando, Florida area every year.  We love the energy of the big parks, however we wonder if there are  other fun and interesting things to do and see in “The City Beautiful.”

Should you travel to Central Florida area for the day, a weekend or longer, try visiting any of these 40 places to get a real taste of the real Orlando.

1. Ride out to see the  Orlando Magic basketball game or see a concert in the new Amway Arena.

2. Shop at a bevy of premium outlet malls.

3. Visit the Morse Museum of American Art and marvel at the Tiffany glassworks.

4. Visit the beautiful scenic Lake Eola and feed the ducks and swans.

5. Drink,  and dine  upscale shops on Winter Park’s Park Avenue Historical District.

6. See a movie and get a nice meal at  Plaza Cinema Café.

7. Experience the pontoon boat ride through Lake Osceola and gaze at lovely historic homes and natural Florida beauty on the Winter Park Scenic Boat Tour.

8. Visiingt the Mennello Museum of American Folk Art and admire paintings by artist Earl Cunningham.

9. Dine at TheRavenous Pig restaurant and ask for some “ugly ends.”

10. Paddle the swan boats around Lake Eola.

11. enjoy the 150,000-square-feet of shopping and fun, and a 7,000-gallon super aquarium by visiting Bass Pro Shops Outdoor World

12. See endangered amur leopards and other fascinating animals at the Central Florida Zoo & Botanical Gardens.

13. Shop and till you drop at the Mall at Millenia.

14. Explore  like a scientist by visiting the Orlando Science Center- learn about the mysteries of outer space at the Crosby Observatory.

15. Forget the Diet and have a cupcake at Sweet! By Good Golly Miss Holly bakery, created by owner Hollis Wilder, a two-time winner of The Food Network’s Cupcake Wars.

16. Dress elegantly and take an i4 Orlando Mercedes Benz to visit the Bob Carr Theater.

17. Treat yourself a gourmet burger at Hamburger Mary’s on Historic Church Street.

18. Walk, jog, bike or roller blade around Lake Baldwin.

19. Hey sushi fans come try sushi nd other fine Japanese cuisine at Ichiban downtown.

20. Tour the picturesque Rollins College campus in Winter Park.

21. Bowl, dance, play video games and more at the Firkin & Kegler Family Entertainment Center.

22. Visit Wells’ Built Museum of African American History.

23.  Hire i4 Limo so you can enjoy dinner and drinks your movie at the Enzian Theatre

24. Explore the city on the 3 ½-mile Cady Way Park and Trail.

25. Health conscious with a vegan meal and some delicious brew at Dandielion Communitea Café.

26. Visit Pioneer Museum and trace Osceola County’s history.

27. Enjoy 700 acres of wild Florida at Wekiwa Springs State Park.

28.  Come and visit the Holocaust Memorial Center, one of the oldest Holocaust museums in the nation, founded in 1982.

29. Explore three miles of paved scenic walkways through 50 acres of Old Florida-styled gardens at Harry P. Leu Gardens.

30. Don’t have to go to Asia to try Vietnamese cuisine- try the finest at Little Saigon.

31. Visit Cornell Fine Arts Museum located on the Rollins College campus in Winter Park.

32. Tour the internationally acclaimed Albin Polasek Museum & Sculpture Gardens.

33. Visit the Tupperware Museum of Historic Food Containers.

34. Hike through 5.22-acre Kraft Azalea Garden.

35. Play miniature golf at Congo River Adventure Golf and explore caves and waterfalls in a lush tropical environment.

36. Interact with animals at the Green Meadows Petting Farm.

37. Visit the Train Land International Trolley & Train Museum, with one of the nation’s largest indoor tracks.

38. Cook your own food at the table on a sizzling rock or in a boiling pot at Colorado Fondue.

39. Get close to Florida’s favorite reptile at Gatorland, the Alligator Capital of the World.

40. Walk, sit and dream under the sprawling old oak on Princeton Ave., believed to be around 800 years old.


Uber Review NYC are less than 3 stars despite self written Uber reviews

Uber Review NYC are less than 3 stars despite self written Uber Reviews

Despite Uber’s hundreds of self written reviews, and positive paid press releases, Uber cannot  rank higher than 3.0 star ratings. With all of the combined reviews on Yelp and other web directories, Uber can not  obtain an average rating greater than 3.0. While some of the positive reviews may be helpful, but there are too many positive reviews which are more of self written promotional Uber ads. These self promos all have one thing in common.

All of these positive 5 star reviews suggest the same thing, and all offer a $20.00 promotional code within the review. Examples of similarity are, how Uber is better and cheaper than taxis, or the exceptional driver experiences about Uber drivers and how Uber drivers offer in car amenities. Towards the end, they all have $20.00 sign up promo codes.  So these reviews seem to be questionable, however they do help boost the average rating for Uber. Then there are negative reviews written on Uber.

Some of these negative reviews are funny, but most of these negative reviews are unique from one another and they present legitimate concerns. For example,  negative reviews address Uber drivers lack of experience, price gouging,  drivers canceling rides causing  consumers to be stranded and or late, shady drivers taking longer routes, sexual harassment, and other issues.  Lets start by examining three positive and three negative reviews extracted from Yelp’s online directory in the NY section.


  1. Uber is an awesome car service. Such a GREAT concept. Nice drivers and clean cars and it’s half the price of a cab. They pick you up quickly. I will never call a yellow cab again! Download the app and use promo code UEU5B for $20 in FREE ride credits for new sign-ups. Wriiten by Steve B on March 29th 2014Yelp NY

  2. solid. just saved either 20 or 30 bucks by taking this from the airport. also – use the promo code “kiqne” gives u 20 bucks off the first ride. Thx written by Jake S. On March 28th 2014-Yelp-NY

  3. I would HIGHLY recommend Uber, above all other car services to people of ANY financial background. Uber gives three options: UberX (cheapest normal cars), black (luxury), and luxury SUV. They don’t just cater to young people–they cater to anybody. The greatest parts of Uber: 1. Free drinks in the car many times 2. All transactions are electronic 3. You can track where your ride is coming from with an estimated time arrival via the application’s GPS 4. Tip is optional 5. You can get $20 FOR FREE just by signing up now! Once you try it you’ll know what I’m talking about. Just register and leave the $20 for when you’ll need it, because the credits stay in your account whether you download the application or not. Here is the $20 promotion code:

NEGATIVE REVIEWS: (2 star and below- Yelp does not allow reviews less than 1 star)

  1. I was a huge fan of Uber for quite some time but the recent quality of drivers, ridiculous surge pricing and decline in overall customer service has changed my mind. After a particularly terrible experience this morning, I have deleted the app and will not give them one more cent of my money. Written by Amber B. On March 13th 2014Yelp NY

  2. Uber totally sucks!! Don’t depend on their customer support team if you’re in an urgent situation and something goes wrong. I’ve been stranded for FOUR hours and I haven’t received an email reply addressing my inability to request a ride through the app. They could care less about their customers and don’t respond in a “timely fashion” as they promise they would. It’s almost the end of the business day and Im still stuck outside waiting in the cold

    written by Chris P. On February 12th 2014Yelp NY

  3. I took a taxi ride home on a Saturday night, but not particularly late (just past midnight). I selected to be picked up through the UberX program, which is allegedly the least expensive option. I took my taxi just over 4 miles to my home and was appalled to see that $48 had been taken from my card (on automatic payment with Uber’s program) to pay for the ride. This struck me as an absurd amount of money, particularly after having made the same journey several times before, and thus expecting a total of $15-$17.
    The receipt detailed this to be due to a 3.75 surge charge, of which I was NOT notified before or upon entering the cab. Had I known this surge charge would exist, I would have taken literally any other mode of transportation home. What could possibly be the reason to charge an unknown customer 3.75 times the normal fare for a 4 mile journey? It wasn’t Halloween. It wasn’t raining or snowing. It wasn’t 3 in the morning. It wasn’t New Years Eve.
    When I filed a complaint with Uber (over email, as they do not care enough about their customer service to invest in a phone line), it took several tries for them to respond. When they did, it took much arguing to convince them to reduce the rate. Even still, they only reduced the rate by 20%, bringing my total to $38, which is still over DOUBLE the normal amount.
    Uber has proven themselves to be dishonest and to have poor customer service. I will never make the mistake of using this service again and neither should you.

    Written by Melodie P. On December 17th 2013NY Yelp


We have been examining Uber’s ratings since 2011 to better understand Uber’s business model. Over the years, we have discovered the  positive reviews were very common and are more an advert for Uber, whereas the negative reviews present legitimate concerns. Despite the 5 star reviews written by Uber, the average rating for Uber has been between 2.5 and 3.5 on a given month. I find more troubling is when Uber claiming that any one of  their drivers who fall below 4.6 out of a perfect 5.0  are deactivated from their driver network.  If this were to be true, why are people posting negative reviews  and about their poor experiences? Why are these negative reviews found in NY,  San Francisco, Austin TX and so many other city searches on Yelp and other online directories? Are all of these people difficult or high maintenance in all of these cities?

Shop till you drop, without all the hassle? Call a Professional Chauffeur Service!

Orlando is home to some of the most upscale shopping venues in Florida. With low sales tax and over 2 outlet malls you are going to need some way and someone to help you hit them all inside of a small window of time if you are on vacation in the central florida area. Here are Orlando’s major malls and a little about them with links to their websites:

The Mall at Millenia: Upscale shops as well as traditional mall shops that takes the best fashion labels and some of the most unique dining experiences to the next level. Theres even an ikea right next door with the largest show floor in the state. Home to only Saks Fifth Avenue and Nordstrom stores in Orlando. A MUST SEE!    

The Florida Mall Florida Mall is one of the largest malls in the state, anchored by Macys, Dillards, JC Penney, Sears with a large selection of specialty stores. always a deal to pick up in this paradise for the shopaholic! From shoes to a custom name belt buckle that blinks, you will find something for you or for those at home. (Minus the usual T-shirt)

Festival Bay Mall at International Drive– Not the best choice for shopping but if glow in the dark golf and a movie is what you are looking for then this mall comes with the perfect companion: Fuddruckers! The theater at this mall is never crowded and the likelihood is that you will find the perfect seat.

Orlando Premium Outlets  1:Vineland Avenue bottom end of International Drive, keep going past Sea World. This is an outlet mall where huge discounts can be had! It has many unusual and exclusive outlets, including the only Baccarat/ Lalique outlet in the world. My Personal Favorite: FCUK ( French Connection UK)

Orlando Premium Outlets 2: The mall that was formerly the Belz Mall at the Northern end of International Drive is now another Orlando Premium Outlets. Another huge outlet mall that has recently been renovated and expanded. This mall has some great stores too and outdoor entertainment! The Movado outlet has Ebel, Lacoste and Juicy Couture watches at amazing prices. At Nautica, the staff is trained to help you “style” your look… best thing is that right next door you have FESTIVAL BAY MALL!

Lake Buena Vista Factory Outlet Stores Another outlet mall. This is the home of the great Vanity Fair outlet, source of many well- known brands including Lee and Jansport among others. It is far less crowded than the other malls, so head there if you don’t like crowds.

Pointe Orlando on International Drive  Shopping, dining and entertainment. This mall is right in the middle of the action and international drive. It showcases the citys largest Imax Screen. (4 stories tall) dinner won’t be a problem at this hub of activity. From the world famous wings at Hooters to Taverna Opa where you can really party like a greek, you have it all! Even an upside down building known as wonder works.   

Orlando Fashion Square Mall (Mostly Locals/Near Downtown) local fashions and great prices.


Do not forget to allow for sales tax in addition to the price on the ticket. (6%) Some malls will allow you to sign up for even greater savings, e.g if you register with the Premium Outlets website you can easily print off a coupon which when presented at the Information Desk in the Food Court, will entitle you to a book of coupons allowing even more savings!

Many of the tourist maps and booklets also feature such vouchers. you can find theses at any of the malls customer services desk.

In Macy’s, foreign visitors will be able to register for a 11% discount card, just go to customer services with id such as a passport or driver’s licence.

Make sure you bring a credit card and a couple of empty suitcases to load in the car. My advice is to use a reputable Chauffeur service. Order a sedan from  to take you around from place to place. You won’t want to drive and you will want to save your energy. besides, who better to take you around then a local!